Terms of Service

Welcome to Nalessa!
These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or making a purchase from us, you agree to be bound by these Terms. Please read them carefully.

Nalessa is committed to delivering premium-quality handcrafted clothing, blending comfort, fashion, and elegance. Our website and services are designed to provide you with an exceptional shopping experience.

Section 1: Who Can Use Our Services

By accessing our website, you confirm that you are of legal age in your jurisdiction or have obtained permission from a legal guardian to use our services.
Our products are for personal, non-commercial use only. Any misuse, fraudulent activity, or unauthorized access may result in suspension or termination of your account.

Section 2: Your Account

To make purchases on our website, you may need to create an account. You agree to:

  • Provide accurate and up-to-date information.

  • Keep your login details confidential and secure.

  • Take responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate our Terms or engage in fraudulent activities.

Section 3: Product Information & Availability

  • We strive to ensure that all product details, descriptions, and prices on our website are accurate.

  • Due to the handcrafted nature of our products, slight variations in color, design, or texture may occur.

  • Product availability is subject to change without notice.

  • We reserve the right to limit the quantities of any product or service offered.

Section 4: Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes (unless specified otherwise).

  • We accept multiple payment methods including credit/debit cards, UPI, and digital wallets.

  • Prices may be updated at any time. In the event of a pricing error, we will notify you before processing your order.

Section 5: Shipping & Delivery

  • Nalessa ships across India and selected international locations.

  • Shipping timelines and charges vary depending on location and product type.

  • Once your order is dispatched, tracking details will be shared via email and WhatsApp.

  • While we strive to deliver on time, delays may occur due to unforeseen circumstances beyond our control.

Section 6: Returns & Exchanges

  • We accept returns/exchanges within 7 days of delivery.

  • Products must be unused, unworn, with original tags and packaging.

  • Custom-made or personalized items are not eligible for returns/exchanges.

  • For detailed guidelines, please refer to our [Return & Exchange Policy].

Section 7: Privacy & Security

Your privacy is important to us.

  • We collect and process personal data in accordance with our Privacy Policy.

  • Payments are processed through secure gateways and encrypted protocols.

  • While we ensure security, we cannot guarantee complete protection in online communications.

Section 8: Third-Party Services

Our website may include links to third-party websites or services. Nalessa is not responsible for the content, policies, or practices of these third-party sites.
Engaging with such services is at your own risk.

Section 9: Intellectual Property

  • All content on this website, including text, images, graphics, logos, and designs, is the intellectual property of Nalessa.

  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

  • You may not use our branding or trademarks without prior written consent.

Section 10: Limitation of Liability

  • Nalessa is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.

  • We are not responsible for delays, errors, or interruptions caused by circumstances beyond our control.

Section 11: Governing Law

These Terms are governed by the laws of India.
Any disputes shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with Mumbai, Maharashtra as the arbitration venue.

Section 12: Changes to Terms

Nalessa reserves the right to update or modify these Terms at any time. The most recent version will always be posted on our website. Continued use of our services after updates means you agree to the revised Terms.

Section 13: Contact Us

For any questions about these Terms or our services, please contact us:

Nalessa Customer Support
📧 Email: enquiry@nalessa.com
🏢 Address: Flat No. 17/135, 1st Floor, Unnat Nagar No. 3, M. G. Road, Goregaon West, Mumbai - 400104, India